Gardeners Harefield Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Harefield to residential and commercial clients. By making a booking, confirming a quotation, or allowing our gardeners to begin work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that requests and receives services from Gardeners Harefield.

Company means Gardeners Harefield, the provider of gardening and related services.

Services means gardening, garden maintenance, soft landscaping, clearance, and any other related services provided by the Company from time to time.

Premises means the garden, outdoor area, or property at which the Services are to be carried out.

Terms means these Terms and Conditions of service, as amended from time to time.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, which may include but are not limited to lawn cutting, hedge trimming, pruning, planting, weeding, garden clearance, soft landscaping, and seasonal tidy-ups. The precise scope of work for each visit or project will be set out in a quotation, booking confirmation, or service schedule agreed with the Client.

Any description of Services, whether in writing or verbal, is given for guidance only and does not create a guarantee that all described tasks will be performed unless expressly stated in the quotation or confirmation. The Company reserves the right to reasonably adjust the method and sequence of work in order to safely and effectively carry out the Services.

3. Booking Process

Bookings may be made by contacting the Company and providing details of the Premises, the nature of the required Services, and any preferred dates or times. All bookings are subject to availability and acceptance by the Company.

For one-off jobs, the Company will usually provide an estimate or quotation based on information provided by the Client, and where necessary an initial site visit. The booking is considered confirmed once the Client accepts the quotation or estimate, verbally or in writing, and a date is agreed for the work.

For regular maintenance visits, the Company may agree a recurring schedule. Regular bookings are ongoing until cancelled in accordance with these Terms. The Company may adjust the timing of visits where necessary due to weather conditions, public holidays, or operational requirements, and will use reasonable efforts to notify the Client of any change.

The Client is responsible for ensuring that the Company has accurate information about access, parking, and any special conditions at the Premises. Failure to provide accurate information may result in additional charges or cancellation of the visit.

4. Quotations and Estimates

Any quotation or estimate provided by the Company is based on the information available at the time and is valid for a limited period, as specified by the Company. Quotations are given on the assumption that the Premises are in a reasonable condition and that there are no hidden obstructions or issues.

If, during the course of the work, it becomes apparent that additional work or materials are required which were not reasonably foreseeable at the time of quotation, the Company will discuss any changes in price or scope with the Client before proceeding.

5. Access and Client Responsibilities

The Client must ensure that the Company and its gardeners have safe and timely access to the Premises at the agreed times. This includes providing any keys, codes, or instructions necessary to enter the garden or outdoor areas.

The Client must ensure that all pets and children are kept away from the working area for the duration of the visit, and that any hazards such as loose paving, exposed cables, or unstable structures are identified to the Company in advance. The Company may refuse to work or suspend work where it reasonably considers that conditions are unsafe.

The Client must ensure that any irrigation systems, outdoor taps, and electrical supplies required for the Services are in proper working order. The Company will not be liable for any delay or incomplete work arising from the unavailability of necessary utilities or facilities.

6. Materials, Plants and Equipment

Unless otherwise agreed, the Company will supply its own tools and equipment required to carry out the Services. Where materials, plants, compost, or other items are required, these will be charged in addition to labour unless specifically included in the quotation.

Any plants or materials remain the property of the Company until paid for in full. The Company makes reasonable efforts to ensure the quality of plants and materials supplied, but living plants are subject to natural variations and cannot be guaranteed to survive if care instructions are not followed or if conditions are unsuitable.

7. Payments and Charges

Charges for Services will be as set out in the quotation, estimate, or current price list agreed with the Client. Prices may be based on hourly rates, fixed project fees, or recurring service charges.

Unless otherwise agreed, payment for one-off jobs is due on completion of the work on the day of service. For regular maintenance, payment terms will be agreed with the Client, which may include payment on the day of each visit or at regular intervals.

The Company accepts a range of payment methods, which will be notified to the Client. The Client agrees to pay all invoices in full by the due date. If payment is not received when due, the Company reserves the right to suspend Services, charge interest on overdue amounts at a reasonable rate, and recover any additional costs incurred in collecting the debt.

All charges are quoted exclusive of any applicable taxes unless otherwise stated. If applicable, taxes will be added at the prevailing rate.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booked visit by providing reasonable notice to the Company. For standard maintenance visits and most one-off jobs, at least 24 hours notice before the scheduled start time is required. For larger projects where the Company has already purchased materials or allocated multiple days, a longer notice period may apply and will be agreed at the time of booking.

If the Client cancels a visit with less than the required notice, the Company may charge a late cancellation fee, which may be up to the full amount of the anticipated charge for that visit. If the Company arrives on site and is unable to gain access or commence work due to circumstances within the Client's control, this may be treated as a late cancellation.

The Company may need to cancel or reschedule a visit due to adverse weather, staff illness, or other circumstances beyond its reasonable control. In such cases, the Company will use reasonable efforts to notify the Client as soon as possible and to offer an alternative date. The Company will not be liable for any loss arising from such cancellation or rescheduling.

9. Weather and Seasonal Conditions

Certain gardening tasks cannot be safely or effectively carried out in adverse weather conditions, such as heavy rain, storms, strong winds, extreme temperatures, or frost. The Company reserves the right to postpone or modify the planned work where weather conditions make it unsafe or unsuitable to proceed.

The Client acknowledges that the appearance and performance of the garden will vary with seasonal conditions and that growth rates, flowering, and plant health are influenced by factors beyond the Company’s control, including soil quality, shade, pests, and local climate.

10. Waste Removal and Environmental Regulations

The Company will, where agreed, collect and remove green waste generated by its work, such as grass cuttings, prunings, and light garden debris. Any charges for removal and disposal will be clearly stated in the quotation or booking confirmation.

The Company complies with applicable waste and environmental regulations relating to the handling, transport, and disposal of garden waste. Where possible, the Company may encourage on-site composting or use of local green waste facilities to reduce environmental impact.

The Client is responsible for informing the Company in advance if any materials or waste at the Premises may be hazardous or subject to particular regulations. The Company does not normally handle hazardous waste, contaminated soil, or controlled substances. If such materials are discovered, the Company may suspend work and discuss appropriate options with the Client.

11. Health and Safety

The Company is committed to carrying out all Services in a safe and responsible manner. Gardeners are instructed to follow health and safety procedures, including the use of appropriate tools and protective equipment.

The Client agrees not to instruct gardeners to perform tasks that may be unsafe, such as working at excessive heights without proper equipment, using tools in an inappropriate way, or handling materials that are clearly hazardous. If a gardener reasonably believes that a requested task is unsafe, they are entitled to refuse to carry out that task.

12. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company promptly and in any event within a reasonable period after completion so that the Company has an opportunity to inspect and, where appropriate, rectify the issue.

The Company will not be liable for any damage to plants, lawns, or garden features arising from pre-existing conditions, pests, diseases, structural issues, or the failure by the Client to provide adequate watering or care following the visit.

Except in respect of death or personal injury caused by the Company’s negligence, or any other liability that cannot lawfully be excluded, the Company’s total liability to the Client for any loss or damage arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific visit or project giving rise to the claim.

The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of opportunity, arising out of the Services or any delay or failure in performance caused by events beyond its reasonable control.

13. Damage to Property

The Company will take reasonable care to avoid damage to property, including lawns, plants, fences, and external fixtures. The Client must inform the Company in advance of any particularly fragile or valuable items in or near the working area.

If accidental damage occurs during the provision of the Services, the Client must notify the Company as soon as reasonably practicable and allow the Company an opportunity to inspect and, where appropriate, repair or compensate for the damage in accordance with these Terms.

14. Complaints and Disputes

If the Client has a complaint about the Services, they should contact the Company promptly with details of the issue. The Company aims to respond to complaints in a constructive manner and to resolve them within a reasonable timeframe.

Where a dispute cannot be resolved informally, both parties agree to consider in good faith whether the matter can be settled through negotiation or an alternative dispute resolution process before initiating court proceedings.

15. Data Protection and Privacy

The Company collects and uses personal information provided by the Client, such as names, addresses, and service details, for the purposes of managing bookings, delivering Services, processing payments, and maintaining records as required by law.

The Company will take reasonable steps to protect personal information and will not sell or share it with unrelated third parties except where necessary to provide the Services, comply with legal obligations, or with the Client’s consent.

16. Amendments to Terms

The Company may update these Terms from time to time to reflect changes in law, industry practice, or the nature of its Services. The latest version of the Terms will apply to all new bookings and to ongoing Services after the Client has been notified of the changes or continues to use the Services.

17. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.

18. Severability

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

These Terms, together with any written quotation or service confirmation issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

By booking or receiving Services from Gardeners Harefield, the Client acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.